ease the operation of small factories and thus catalyze the generation of employment through
small factories while ensuring, inter-alia social security, safety and health of the workers.
Employees’ State Insurance Corporation
To provide medical care and cash benefits in case of sickness, maternity and employment
injuries, the Employees’ State Insurance Act was enacted in 1948. Employees’ State Insurance
Corporation (ESIC) is implementing the ESI Scheme introduced since 1952. The achievements
are as follows:
Health Reforms Agenda of ESIC: A series of Health Reforms Agenda were launched. These
include, online availability of Electronic Health Record of ESI Beneficiaries (insured persons
and their family members); Abhiyan Indradhanush: ensuring the change of bed sheet according
to VIBGYOR pattern during the week i.e. to be changed everyday; medical Helpline No. 1800
11 3839 for emergency and seeking guidance from casualty/emergency of ESIC hospitals;
special OPD for senior citizens and differently abled persons in ESIC hospitals, in the afternoon.
Some of the other salient features of ESIC 2.0 were up-grading dispensaries to six bedded
hospitals in phases, providing of appropriate cancer detection, cardiology/ treatment, yoga
facilities at different levels of hospitals, dialysis facilities in all ESIC Model Hospitals on PPP
Mode, all possible pathological facilities in hospital premises by outsourcing or by up-grading,
Queue Management System in every hospital for helping in registration and pharmacy,
behavioural training to para-medical and other staff of the hospitals guiding them to provide due
courtesy in dealing with the patients/attendants, feedback system for all indoor patients, proper
and attractive signages at the required places in all ESIC Hospitals for guidance and proper
communications to the visitors, AYUSH facilities to be extended up to the dispensary level in
phases, tele-medicine facilities for the beneficiaries in phases.
Digital India - e-initiatives of ESIC
e-biz Platform:- ESIC was the first organization of Central government, to integrate its services
(Registration of Employers through e-biz portal of Department of Industrial Policy and
Promotion DIPP) to promote ease of business and curb transaction costs.
e- Pehchan:- A process of establishing the identity of the insured person through Adhaar number
has been set up by seeding Adhaar number to the insurance number. This has simplified the
identification process of the insured person and his/her dependents at various point of contact
during all type of benefit disbursement. The process has enabled to do away with the
cumbersome process of making insured persons and their dependents to visit offices to get their
biometrics taken for issuance of a pehchan card.
Mobile App for IPs: Our IPs have been provided with a Mobile app “Ask An Appointment”
(AAA+) to enable them to book an appointment with the doctors online prior to actually making
a visit to the hospital.
Incorporation of Government Directives: Various Government Directives regarding GeM, E-
Office etc., either have been incorporated or are in the process of incorporation, adaptation and
Empowerment to IP: A system is in place to enable the workers to verify their status as