and (iv) application of digital health- The policy advocates extensive deployment of digital tools
for improving the efficiency and outcome of the healthcare system and aims at an integrated
health information system which serves the needs of all stake-holders and improves efficiency,
transparency, and citizen experience.
One of the mandates of the NHP 2017, is the use of information technology towards
healthcare. In line with that the IT initiatives of the Ministry are listed here:
National Health Portal (NHP) is functioning as citizen portal for healthcare providing health
related information to citizens and stakeholders in different languages (currently six languages).
A voice portal, providing information through a toll-free number 1800-180-1104 and mobile app
has also been launched. It serves as a single point access for information on health and diseases
including health messages; on regulations, standards, policies, programmes, commissions etc.;
directory services - hospitals, blood banks, ambulances.
Hospital Information System (HIS) is being implemented in hospitals for automation of hospital
processes to achieve better efficiency and service delivery in public health facilities upto CHC
Online Registration System (ORS) is a framework to link various hospitals for online registration,
payment of fees and appointment, online diagnostic reports, enquiring availability of blood
online, etc. As on date, around 124 hospitals including central hospitals like AIIMS -New Delhi
and other AIIMS (Jodhpur; Bihar, Rishikesh, Bhubaneswar, Raipur, Bhopal); RML Hospital;
SIC, Safdarjung Hospital; NIMHANS; Agartala Government Medical College; JIPMER, etc., are
on board of ORS.
Mera Aspataal (My Hospital) application is an IT based feedback system to collect information
on patients’ level of satisfaction using a multi-channel approach viz. short message service
(SMS), outbound dialling (OBD), web portal, and mobile application. The application
automatically contacts the patient (outpatient after the closure of the OPD and the inpatient at the
time of discharge) using the above tools to collect information on patients’ level of satisfaction.
Mother and Child Tracking System (MCTS) / Reproductive Child Health (RCH) application is an
individual-based tracking system across all the states & UTs to facilitate timely delivery of
antenatal and postnatal care services and immunization to children with an objective of
improving IMR, MMR, & morbidity.
Kilkari application was launched to deliver free weekly audio messages about pregnancy, child
birth and care. Assam, Bihar, Chhattisgarh, Delhi, Haryana, Himachal Pradesh, Jharkhand,
Madhya Pradesh, Odisha, Rajasthan, Uttar Pradesh and Uttarakhand are covered under it.
Mobile Academy is a free audio training course designed to expand and refresh the knowledge
base of ASHAs and improve their communication skills. Launched in 2016, Bihar, Chhattisgarh,
Delhi, Haryana, Himachal Pradesh, Jharkhand, Madhya Pradesh, Odisha, Rajasthan, Uttar
Pradesh and Uttarakhand are presently covered under it.
TB Patient Monitoring System “Nikshay” for tracking of individuals for treatment-adherence has
been implemented across all states for monitoring of TB patients. Also a missed call centre
facility with toll free No: 1800-11-6666 for reaching to unreached TB patients has been started,
for counselling and treatment support.
Tobacco Cessation Programme is a mobile-based interventional initiative for counselling and
helping people to quit tobacco, by giving a missed call to 01122901701.