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PYQ 1200 Q/A Part - 1
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Kerala PSC India Year Book Study Materials Page 227
Book's First Page+918130009809 (charges apply) mentioning the name and city. A consumer can call to seek information, advice or guidance for his queries and complaints. Consumer Grievance Redress Under the Consumer Protection Act, 1986, a three-tier quasi-judicial mechanism has been set up in the country to adjudicate complaints filed before them and to provide speedy redress to consumers. This includes the National Consumer Disputes Redressal Commission (National Commission) at the apex level with territorial jurisdiction over the whole country and pecuniary jurisdiction to consider consumer disputes/complaints involving claims above ₹ 1.00 crore and with appellate jurisdiction over state/commissions; 35 state consumer disputes redressal commissions (state commissions) with territorial jurisdiction over the state/ UT concerned and financial jurisdiction to entertain consumer complaints involving claims above ₹ 20.00 lakh and up to ₹ 1.00 crore and with appellate jurisdiction over the district fora and 679 District Consumer Disputes Redressal Fora (district forum) with territorial jurisdiction over the district and pecuniary jurisdiction up to ₹ 20.00 lakh. National Test House The National Test House (NTH) is a premier test and quality evaluation laboratory for industrial, engineering and consumer products under the administrative control of the Government of India since the year 1912. This century old scientific and technological organization was established originally by the Indian Railway Board as a captive test and quality evaluation laboratory (originally known as Government Test House) at Alipore, Kolkata with a view to examine the quality of the various products meant to be used by the Indian Railways. The first regional laboratory was set up by NTH in Mumbai in 1963 and subsequently at Chennai (1975), Ghaziabad (1977), Jaipur (1994) and Guwahati (1996). The National Test House works in the field of testing, evaluation and quality control of various engineering materials and finished products, calibration of measuring equipment/ instruments and devices. To be precise, the NTH issues test certificates in scientific and engineering fields to certify conformity to national/international specifications or customer standard specifications. Price Monitoring The DCA operates a Price Monitoring Cell (PMC) tasked with monitoring prices of select essential commodities. The monitoring is done in respect of both retail and wholesale prices on a daily basis. The Cell monitors the prices of 22 essential commodities, which include cereals, pulses, vegetables, edible oils, sugar, milk, etc., collected form 71 reporting centres across the country through the Civil Supplies Department of states/UTs. These daily commodity prices are available on the Departmental website (www.fea.min.nic.in) and are updated regularly. The prevailing price situation as well as the other factors that impact prices, both in the domestic and the international markets are analyzed and brought to the notice of the interministerial consultation mechanism for appropriate policy action. Based on the analysis of price data received, specific interventions are undertaken including allowing import of various items of mass consumption at zero or concessional import duties; restriction on exports, when necessary; prescribing stock holding limits under Essential Commodities Act; and allocation of foodgrains at affordable prices under the Targeted Public Distribution System (TPDS). The DCA is working on increasing the number of reporting centres from 71 at present to 100 in a phased manner, enhancing coordination with states/ UTs to make price monitoring more effective,