and public financial management. In addition, the Institute has regional training centres at
      Chennai, Kolkata, Aizawl and Mumbai.
      Central Pension Accounting Office
            The Central Pension Accounting Office (CPAO) was established in 1990 for Payment and
      Accounting of Central (Civil) Pensioners and pension to freedom fighters etc. CPAO is a
      subordinate office under the Office of the Controller General of Accounts, Ministry of Finance.
      It has been entrusted with the responsibility of administering the scheme of payment of pension
      to central government (Civil) pensioners through authorized banks. Its core functions are: issue
      of Special Seal Authorities(SSAs) authorizing payment of pension in fresh as well as revision of
      pension cases to the CPPCs (central pension processing centres) of pension disbursing banks;
      preparation of Budget for the pension grant and accounting thereof; maintenance of data bank of
      central civil pensioners containing all details indicated in the PPOs and Revision Authorities;
      handle the grievances of central civil pensioners.
      (a) e-Revision utility for the 7th CPC Pension Revisions: CPAO has developed e-Revision utility
      with the facility of sending online digitally signed revision authorities for the revision of 7th
      CPC pension cases by the PAOs to CPAO. This utility is being used by more than 600 Pay &
      Accounts Offices of the central civil ministries/departments. CPAO is also issuing digitally
      signed electronic-Special Seal Authority (e-SSA) to all the 39 CPPCs (Central Pension
      Processing Centres) of the 24 authority banks for pensions. This service has reduced the paper
      movement from PAOs to CPAO and from CPAO to banks.
      (b) Online Allotment of Pension Payment Orders (PROS) Number: From 2016, Central Pension
      Accounting Office (CPAO) has started facility on online allotment of PPO number on CPAO
      website for Pay & Accounts Offices to avoid paper based allotment of PPO numbers. This has
      resulted in less paperwork and the process has been faster than earlier. It has also resulted in
      saving time and postage cost.
      (c) Electronic-Pension Payment Order (e-PPO) Project: Paperless movement of digitally signed
      e-Special Seal Authority (e-SSA) from Central Pension Accounting Office (CPAO) to 39 Central
      Pension Processing Centres (CPPCs) of 24 authorized banks for pension is in operation and all
      the CPPCs are getting digitally signed Special Seal Authority (SSA) in fresh as well as the
      revision pension cases directly into their SFTP servers.
      (d) Web Reponsive Pensioners’ Service (WRPS): Digital India campaign of Government of India
      emphasizes that the government services should be made available to the citizens electronically
      by improving online infrastructure and by increasing internet connectivity or by making the
      country digitally empowered. Digital India consists of three core components: development of
      secure and stable digital infrastructure; delivering government services digitally; universal digital
      literacy.
      (e) Social Media Presence of CPAO: Official social media accounts of Central Pension
      Accounting Office on platforms Facebook, Twitter and YouTube have been created to provide
      better services to the pensioners/family pensioners and to lodge their grievances. This is over and
      above the latest modes available to the pensioner to contact and communicate with CPAO.
      Various instructive videos have been made for the better use of the WRPS facility. e-Revision
      Utility for pensioners and other stakeholders.
      Relevant Website: www.cpao.nic.in