India Post Help Centre “1924”
            In wake of the initiatives taken up by the Government to bring transparency and
      accountability, Department of Posts has established “India Post Call Centre” with interactive
      Voice Response System (IVRS) at Varanasi on June 1, 2018. Till July 2018, the Department
      received 1,59,586 queries at the Call Centre from its users and prospective users of India Post.
      This Call Centre aims to assist the general public in the following manner; redressal of public
      grievances; dissemination of information regarding various initiatives, activities, schemes,
      programmes and projects undertaken.
      Information Technology
            Ministry of Electronics and Information Technology (MeitY) deals with policy matters
      relating to information technology, electronics, internet (other than licensing of ISPs) and cyber
      security. The aim is to promote e-governance for empowering citizens, promoting the inclusive
      and sustainable growth of the electronics, IT and ITeS industries, promoting digital transactions
      and digital payments, enhancing India’s role in internet governance, adopting a multipronged
      approach that includes development of human resources, promoting R&D and innovation,
      enhancing efficiency through digital services and ensuring a secure cyber space.
            With the unveiling of the Digital India programme the role of MeitY has enhanced. The
      overarching vision of the programme is to transform India into a digitally empowered society
      and knowledge economy. The programme has three vision areas namely, digital infrastructure as
      a utility for every citizen, governance and services on demand and digital empowerment of
      citizens by bridging the digital divide in the country. This transformational programme is
      designed to build holistic capabilities across infrastructure, manufacturing, skills and delivery
      platforms which in turn will lead to creation of a self-reliant knowledge economy. Digital
      infrastructure as a utility includes availability of high speed internet for delivery of services to
      citizens, digital identity for every citizen, mobile phone and bank account enabling citizen
      participation in digital and financial space, shareable private space on a public cloud and safe and
      secure cyber-space.
            Governance and services on demand includes seamlessly integrated services across
      departments or jurisdictions, services availability in real time from online and mobile platforms,
      digitally transformed services for improving ease of doing business, leveraging GIS for decision
      support systems and development.
            Digital empowerment of citizens includes universal digital literacy, accessible digital
      resources universally, all documents/ certificates to be available on cloud, availability of digital
      resources/services in Indian languages and portability of all entitlements through cloud.
            The nine pillars of growth viz., broadband highways, universal access to mobile
      connectivity, public internet access programme, e-governance - reforming government through
      technology, e-kranti - electronic delivery of services, information for all, electronics
      manufacturing, IT for jobs and early harvest programmes, are being promoted under Digital
      India programme. The programme is coordinated by this Ministry with the ministries and
      departments in the central and state governments partnering it in their respective domain areas.
            MeitY functions around the ambit of two major Acts. The Information Technology Act,
      2000 which provides legal recognition to the transaction carried out by means of electronic data
      interchange and other means of electronic communication, commonly referred to as electronic