India Post Help Centre “1924”
In wake of the initiatives taken up by the Government to bring transparency and
accountability, Department of Posts has established “India Post Call Centre” with interactive
Voice Response System (IVRS) at Varanasi on June 1, 2018. Till July 2018, the Department
received 1,59,586 queries at the Call Centre from its users and prospective users of India Post.
This Call Centre aims to assist the general public in the following manner; redressal of public
grievances; dissemination of information regarding various initiatives, activities, schemes,
programmes and projects undertaken.
Information Technology
Ministry of Electronics and Information Technology (MeitY) deals with policy matters
relating to information technology, electronics, internet (other than licensing of ISPs) and cyber
security. The aim is to promote e-governance for empowering citizens, promoting the inclusive
and sustainable growth of the electronics, IT and ITeS industries, promoting digital transactions
and digital payments, enhancing India’s role in internet governance, adopting a multipronged
approach that includes development of human resources, promoting R&D and innovation,
enhancing efficiency through digital services and ensuring a secure cyber space.
With the unveiling of the Digital India programme the role of MeitY has enhanced. The
overarching vision of the programme is to transform India into a digitally empowered society
and knowledge economy. The programme has three vision areas namely, digital infrastructure as
a utility for every citizen, governance and services on demand and digital empowerment of
citizens by bridging the digital divide in the country. This transformational programme is
designed to build holistic capabilities across infrastructure, manufacturing, skills and delivery
platforms which in turn will lead to creation of a self-reliant knowledge economy. Digital
infrastructure as a utility includes availability of high speed internet for delivery of services to
citizens, digital identity for every citizen, mobile phone and bank account enabling citizen
participation in digital and financial space, shareable private space on a public cloud and safe and
secure cyber-space.
Governance and services on demand includes seamlessly integrated services across
departments or jurisdictions, services availability in real time from online and mobile platforms,
digitally transformed services for improving ease of doing business, leveraging GIS for decision
support systems and development.
Digital empowerment of citizens includes universal digital literacy, accessible digital
resources universally, all documents/ certificates to be available on cloud, availability of digital
resources/services in Indian languages and portability of all entitlements through cloud.
The nine pillars of growth viz., broadband highways, universal access to mobile
connectivity, public internet access programme, e-governance - reforming government through
technology, e-kranti - electronic delivery of services, information for all, electronics
manufacturing, IT for jobs and early harvest programmes, are being promoted under Digital
India programme. The programme is coordinated by this Ministry with the ministries and
departments in the central and state governments partnering it in their respective domain areas.
MeitY functions around the ambit of two major Acts. The Information Technology Act,
2000 which provides legal recognition to the transaction carried out by means of electronic data
interchange and other means of electronic communication, commonly referred to as electronic