Back to Projects JOIN WHATSAPP GROUP Free PSC MCQ 4 Lakhs+ Please Write a Review Current Affairs 2018 to 2022 PYQ 1200 Q/A Part - 1 PYQ 1200 Q/A Part - 2 PYQ 1200 Q/A Part - 3 PYQ 1200 Q/A Part - 4 PYQ 1200 Q/A Part - 5
Kerala PSC India Year Book Study Materials Page 23Book's First Page
mechanism has been developed to track the progress achieved in online processing and disposal of different types of clearances in various central ministries/departments, etc. The portal tracks all digitalized proposals starting from the online submission till clearance by pulling the information from various online central services/clearance portals of ministries/departments, etc. Public Grievances The Directorate of Public Grievances (DPG) was set up in the Cabinet Secretariat in 1988 to entertain grievances from the public after they fail to get satisfactory redress from the ministry/department concerned within a reasonable time. It is thus, an office of the last resort for redress of grievances relating to sectors in its purview. Grievance can be lodged with DPG through post, email or by lodging the complaint online on the portal. The cases received offline are entered in the system and, thereafter, all cases are handled using PGRAMS application. Each grievance is first scrutinized to see if it relates to a sector in DPG’s purview. Those concerning the sectors outside the purview of DPG are forwarded to the Department of Administrative Reforms and Public Grievances for appropriate disposal, under intimation to the complainants. The remaining grievances are then assessed to ascertain whether the issue involved is grave and whether the concerned ministry/department has been given an opportunity to redress the grievance. The grievances of grave nature which are either long pending or where the redress is not forthcoming from concerned service organisation/ministry are taken up for detailed examination. These cases are followed up to a logical and reasonable conclusion. Other cases are transferred to the concerned ministry for appropriate action. When DPG seeks comments, the department or organization is expected to examine the matter and give a reply within thirty days. After receipt of comments, DPG may, if considered necessary, seek further information to ensure that the grievance is dealt with in a fair and objective manner by the department or organization and confirmation of satisfactory redress of the grievance is also sought from the complainant before closure. DPG has been progressively computerizing its operations since the early years. The Public Grievance Redress and Monitoring System (PGRAMS), an exclusive automation programme for DPG was adopted in 1999. The PGRAMS is integrated with Centralised Public Grievance Redress and Monitoring System, ‘CPGRAMS’, the operating system for Public Grievances Portal covering all the ministries/departments of Government of India. With a view to improving further the redress system, a number of measures like launch of Hindi version of PGRAMS to widen its coverage, incorporation of features like e-mail/SMS for better communication with the complainants, press advertisements to increase awareness about DPG in public, etc. were implemented during the year 2016-17. National Disaster Management Authority Emergence of an organization is always through an evolutionary process. National Disaster Management Authority (NDMA) has also gone through the same stages. The Government of India, in recognition of the importance of Disaster Management as a national priority, set up a high-powered committee in 1999 and a National Committee after the Gujarat earthquake, for making recommendations on the preparation of disaster management plans and suggesting effective mitigation mechanisms. The Tenth Five-Year Plan document also had, for the first time, a detailed chapter on Disaster Management. The Twelfth Finance Commission was also mandated to review the financial arrangements for disaster management.